„Years ago, farmers were uneducated and eccentric and said funny things, and we ourselves were comparatively uneducated. We had no antibiotics, few drugs. A lot of time was spent pouring things down cows' throats. The whole thing added up to a lot of laughs. There's more science now, but not so many laughs.“ — James Herriot Vielleicht brauchen wir kein Qualitätsmanagement, sondern einfach nur ein Feel Good Management! Des Rätsels Lösung: Wer glücklich ist, der arbeitet besser